Close to the client
You understand goals, users and day-to-day practice.
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Open role · Customer & product
Customer Success Manager
You are the client’s consistent point of contact after the partnership starts. You connect goals, users, product and engineering, track adoption and outcomes, and turn feedback into focused improvements.
Talk to us about this roleYour work
What you will do.
- 01
Create a clear onboarding and success plan with the client, including goals, ownership and measures.
- 02
Lead regular check-ins and track usage, feedback, adoption and agreed outcomes.
- 03
Translate client questions and signals clearly for product, consultants and engineering.
- 04
Support users with training, guidance and practical agreements that help change land.
- 05
Spot opportunities for improvement or expansion when they demonstrably add value.
No need to tick every box
You may recognize yourself here.
Treat this as direction, not a checklist. If you bring a strong foundation and learn quickly, we would like to hear which perspective you add.
- You have experience in customer success, account management, consulting or implementation work.
- You want to understand a client’s organization and day-to-day work before advising.
- You understand software and integrations well enough to analyze questions and translate them clearly.
- You work systematically, communicate calmly and focus on adoption and demonstrable outcomes.
- You take ownership from first onboarding to continued improvement after launch.
Working at Corefocus.ai
Plenty of room. Close to the real work.
Connect the team
You turn signals into clear actions for product and engineering.
Measurable success
We agree what should improve and follow it after launch.
Does this match how you want to work?
Let’s get acquainted.
A cover letter is not required. Your LinkedIn profile or CV and an optional short note are enough to help us get to know you.
Prefer an open application? Explore all opportunities